Housing Community Support

The Housing Department is committed to providing case support to clients undergoing tenancy issues and/or crises.

Social Housing Advocacy and Support Program (SHASP)

– Funded by the Department of Health and Human Services (DHHS)

Aboriginal Tenancies at Risk Program (ATAR)

– Funded by the Department of Health and Human Services (DHHS)

CAV Tenancy Advocacy Assistance Program (TAAP)

– Funded by the Department of Justice (DoJ)

The target groups are the following:

  • Public housing tenants
  • Aboriginal Housing Victoria tenants
  • Private tenants

Social Housing Advocacy and Support Program (SHASP)

The SHASP program has three components of service delivery:

1. Establish Successful Tenancies [EST]

The following case support services are provided to clients who are about to be housed and who have been identified as high risk in terms of tenancy failure:

  • Development and monitoring of case support plans
  • Case conferencing
  • Providing information regarding local resources including health and welfare support services, education and transport
  • Basic counselling and support in relation to social and living skills
  • Active involvement in case plans and conferences developed by other services
  • Provision of advocacy services as required

2. Intervention Tenancies at Risk [ITAR]

The following case support intervention strategies are carried out when a client’s tenancy is identified as being at risk:

  • Development of case support plans
  • Negotiation with the Office of Housing in rent arrear matters
  • Assistance with access to brokerage funds
  • Attendance at VCAT when required
  • Referral to appropriate service providers such as financial counsellors, mediation services and counselling services.

3. Advocacy

The advocacy component of the SHASP service provides direct advocacy for tenants in Office of Housing properties and includes the following services:

  • Preparation of applications for VCAT hearings for repairs and any other Office of Housing breach-of-duty matters
  • Representation of tenants in these VCAT matters
  • Applying for VCAT re-hearings for MCAT debts when meritorious
  • Advocacy to prevent matters appearing at VCAT
  • Advocacy for clients around maintenance or rental issues

Aboriginal Tenancies at Risk Program (ATAR)

The ATAR program is in essence the same as the SHASP program but with the specific target group being Indigenous clients undergoing similar tenancy issues, and with a clear understanding and appreciation of the their cultural differences.

Tenancy Advocacy Assistance Program (TAAP)

The TAAP program provides advocacy services to vulnerable private tenants undergoing tenancy issues. PACT advocates can assist with a range of matters including the following:

  • Negotiating with landlords and their agents on all matters relating to tenant and landlord conflict.
  • Preparing applications for VCAT hearings for repairs or any other landlord breach-of-duty matters.
  • Supporting and representing clients at VCAT hearings for all matters relating to private tenancy including evictions, rent arrears, compensation and illegal notices.

The TAAP program also provides a duty worker at VCAT to offer the above services on an as-needs basis to clients referred to PACT by the VCAT registrar.

To contact staff about these programs, please call 5337 3333.