Intake and Referral Services

CAFS offers information and advice for the public, providing referral to CAFS programs and services, other agencies, or brief counselling as appropriate.

An intake worker is available on (03) 5337 3333 or by appointment weekdays 1pm–5pm.

Child FIRST, Greater Grampians

Child FIRST is a single referral point for family services in Ballarat and surrounding areas jointly delivered by CAFS Ballarat and partner agencies.

Direct line is (03) 5337 3388 or 1300 783 341, Monday – Friday, 9am to 5pm.

The General Intake service ensures that callers to CAFS are provided with an initial assessment, which quickly identifies whether they are to be provided with a CAFS service or a referral to another service provider that is more appropriate to assist them. During 2014–15, over 900 clients contacted the General Intake service, with a majority of them presenting with financial difficulty issues.