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Contact Cafs

We are a proudly independent community service organisation, offering a wide range of inclusive programs for vulnerable people across the Grampians & Central Highlands.


Do you Need help or assistance?

If you need help, contact Cafs via the form below or phone 1800 692 237.

If you require immediate assistance for an emergency, please call 000.

If you require Child Protection Services (DFFH) phone 1800 075 599.


Are you referring a client?

If you would like to refer your client, please review the relevant program page on our website and email the below details to welcome@cafs.org.au:

  • Your name, organisation, role and contact information
  • Client's full name, date of birth, their suburb, pro-nouns (if known) and contact details (phone and email)
  • Confirm the client's consent for the referral
  • Referral details: identify the Cafs program and client's support needs. Should the client require financial counselling, please details their debts
  • Anything we should be aware of to assist with engagement including client's presentation, best contact method, interpreter required, safety measures if relevant e.g. if it's safe to identify Cafs and best time to contact etc.
  • Details of safety or risk matters e.g. FV, Child wellbeing etc.     
  • Please add relevant attachments e.g. MARAM, safety plan, Notice to Vacate etc.

Cafs staff will contact the client directly unless further clarification is required. An outcome of the referral will be provided post intake assessment or if Cafs is unable to engage the client. 


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Crisis Contact Information

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Privacy & Personal Information

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Send Cafs Feedback

Cafs locations

Cafs Ballarat

115 Lydiard Street North Ballarat VIC 3350

Cafs Bacchus Marsh

52 Grant Street Bacchus Marsh VIC 3340

Cafs Ararat

4 Banfield Street Ararat VIC 3377

Cafs Daylesford

8 Park Lane Daylesford VIC 3460

Early Childhood and Parenting Centre (ECPC)

515 Chisholm Street Ballarat VIC 3350

Cafs Thread Together Hub

11 Grenville Street South Ballarat VIC 3350

Get in touch

Contact Cafs

Cafs supports people across Ballarat, the Central Highlands and in some regions across Western Victoria. Please select the option most appropriate to you so we can tailor our services or provide alternative options for you based on your local area and needs.

Discover more

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About Us

Discover how Cafs has for over 160 years supported children, families and individuals with compassion, inclusion and trauma-informed care across the Central Highlands.

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Youth Care Feedback

Spill It is a form to share your feedback. At Cafs we’re here to help and keep you safe while you make some decisions about your future.