Crisis contact information

If you are in an emergency, life-threatening situation, please phone 000.

If you are in a crisis situation outside of business hours, please refer to the list below of recommended contacts. For the most accurate, up-to-date information, visit the Victorian Government’s Health website.

Crisis contact list




Operating hours

After hours housing crisis accommodation, please call St Kilda Crisis ServiceEmergency housing assistance1800 627 72724 hours/7 days
The Orange DoorThe Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children1800 219 8199-5pm Monday to Friday
Child ProtectionFor children and young people whose safety is at risk1800 075 599(5pm to 9am Monday to Friday, 24 hours on weekends and public holidays)
Gamblers HelpFree, confidential Gambler’s Help services1800 858 85824 hours/7 days
National Debt HelplineFree, confidential and independent advice on your finances1800 007 007Weekdays 9:30am – 4:30pm
LifelineCrisis support, suicide prevention and mental health support services13 11 1424 hours/7 days
ParentlineParents and carers with children from birth to 18 years132 2898 am–midnight/7 days
Family Relationships advice lineHelps families affected by relationship or separation issues1800 050 321Monday to Friday 8am to 8pm local time
Saturday 10am to 4pm local time
Closed Sundays and national public holidays
Beyond BlueDepression, anxiety and related disorders1300 224 63624 hours/7 days
Client Engagement Team 1800 692 237

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Head Office
115 Lydiard Street North
Ballarat VIC 3350

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Cafs acknowledges our past. In the spirit of reconciliation, we give deepest respect to Australia's First Nations Peoples. Their histories, their stories, their resilience. Their connection to culture and land. The wisdom of their Elders past, present and emerging.

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