Crisis contact information

If you are in an emergency, life-threatening situation, please phone 000.

If you are in a crisis situation outside of business hours, please refer to the list below of recommended contacts. For the most accurate, up-to-date information, visit the Victorian Government’s Health website.

Crisis contact list




Operating hours

After hours housing crisis accommodation, please call St Kilda Crisis Service Emergency housing assistance 1800 627 727 24 hours/7 days
The Orange Door The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children 1800 219 819 9-5pm Monday to Friday
Child Protection For children and young people whose safety is at risk 1800 075 599 (5pm to 9am Monday to Friday, 24 hours on weekends and public holidays)
Gamblers Help Free, confidential Gambler’s Help services 1800 858 858 24 hours/7 days
National Debt Helpline Free, confidential and independent advice on your finances 1800 007 007 Weekdays 9:30am – 4:30pm
Lifeline Crisis support, suicide prevention and mental health support services 13 11 14 24 hours/7 days
Parentline Parents and carers with children from birth to 18 years 132 289 8 am–midnight/7 days
Family Relationships advice line Helps families affected by relationship or separation issues 1800 050 321 Monday to Friday 8am to 8pm local time
Saturday 10am to 4pm local time
Closed Sundays and national public holidays
Beyond Blue Depression, anxiety and related disorders 1300 224 636 24 hours/7 days
Client Engagement Team 1800 692 237

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Head Office
115 Lydiard Street North
Ballarat VIC 3350

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Cafs acknowledges our past. In the spirit of reconciliation, we give deepest respect to Australia's First Nations Peoples. Their histories, their stories, their resilience. Their connection to culture and land. The wisdom of their Elders past, present and emerging.

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