Feedback and Complaints

Cafs needs this information at a minimum, for your feedback to be helpful. All feedback is treated confidentially and will only be seen by people who need to see it in order to respond accordingly. We will make all reasonable attempts to advise you of the outcome, or outcomes of your complaint. Additionally, we will advise you of external bodies to which you can forward your complaint if you are not happy with the outcome of Cafs’ feedback and complaints process. These include:

Victorian Ombudsman

P: 03 9613 6222
E: ombudvic@ombudsman.vic.gov.au
W: www.ombudsman.vic.gov.au

Department of Health and Human Services Victoria (DHHS)

P: 1300 884 706
Online form: https://feedback.dhhs.vic.gov.au/layout.html#/
W: https://www.dhhs.vic.gov.au/making-complaint

Disability Services Commissioner

P: 1800 677 342 (Free call from landlines)
E: complaints@odsc.vic.gov.au
W: www.odsc.vic.gov.au

Privacy Commissioner

P: 1300 666 444
E: enquiries@privacy.vic.gov.au
W: https://www.vic.gov.au/privacy-vicgovau

Commission for Children and Young People

P: 1300 78 29 78
E: contact@ccyp.vic.gov.au
W: https://ccyp.vic.gov.au/

For more information, read our Feedback and Complaints Policy.