Cafs is a proudly independent community service organisation we value your feedback. Please fill out the form below and let us know more about your experience with Cafs.
Feedback and Complaints
Cafs needs this information at a minimum, for your feedback to be helpful. All feedback is treated confidentially and will only be seen by people who need to see it in order to respond accordingly. We will make all reasonable attempts to advise you of the outcome, or outcomes of your complaint. Additionally, we will advise you of external bodies to which you can forward your complaint if you are not happy with the outcome of Cafs’ feedback and complaints process. These include:
P: 03 9613 6222
Department of Families, Fairness and Housing (DFFH)
P: 1300 884 706
Online form: https://feedback.dhhs.vic.gov.au/layout.html#/DFFH
Disability Services Commissioner
P: 1800 677 342 (Free call from landlines)
P: 1300 666 444
Commission for Children and Young People
P: 1300 78 29 78
For more information, read our Feedback and Complaints Policy.
115 Lydiard Street North
Ballarat VIC 3350
Cafs acknowledges our past. In the spirit of reconciliation, we give deepest respect to Australia's First Nations Peoples. Their histories, their stories, their resilience. Their connection to culture and land. The wisdom of their Elders past, present and emerging.