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Our Plans and Policies

 

At Cafs, our policies and plans are developed, informed and refined in alignment with our vision and our values. Our mission is to deliver quality services with positive outcomes for the communities we serve. We strive to do this with respect, collaboration, integrity and innovation and deliver on our vision of wellbeing, respect and safety for all children and families.

 

 

Cafs Policies

Child Safety Policy

 

Cafs is committed to promoting and protecting the safety of children. Cafs has zero tolerance for child abuse or maltreatment of children. We strive to ensure children and young people can actively participate in decisions that affect their lives.

 

 

Client Participation Policy

 

This policy expresses the value we place on how our clients think about us. We want our clients to be empowered by their experience. We encourage our clients to become involved in decision making that affects them.

 

 

Conflict of Interest Policy

 

A conflict of interest may impact how a person acts, makes decisions or decides to vote. This policy is to ensure staff, volunteers and board members understand their obligation to disclose and manage a conflict of interest.

 

 

Inclusion and Diversity Policy

 

Cafs actively fosters diversity and inclusion across all levels of our organisation. We are White Ribbon and Rainbow Tick accredited. We recognise that Aboriginal and Torres Strait Islander Peoples are the First Nations Peoples of Australia, and we are committed to reconciliation.

 

 

 

Feedback and Complaints Policy

 

Our Complaints and Feedback Policy underscores our commitment to encouraging feedback from our clients and community. At Cafs, we view all feedback as an opportunity to improve our service for those we support. Cafs clients can leave feedback via this online form.

 

 

 

Privacy Policy

Cafs is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

 

 

 

Quality and Compliance Policy

 

Cafs is committed to producing quality outcomes for the people and communities we serve. We maintain a robust quality management system and strive to continually improve our systems and processes.

 

 

 

 

Plans

Our Strategic Plan

 

Our 2019-2022 Strategic plan outlines our three-stage approach to care: early help intervention backed by targeted support and followed up with ongoing assistance. Our service is underpinned by our strong values, goals and mission.

 

 

Our Reconciliation Action Plan

 

Cafs’ vision for reconciliation is to walk together with Aboriginal and Torres Strait Islander peoples. We jointly acknowledge the past, work to change the present and grow towards an Australia where Aboriginal and Torres Strait Islander cultures are valued and our country is one of equity, opportunity, dignity and respect.

Cafs is currently in the process of working in partnership with Aboriginal communities to finalise its Innovate RAP after completing its Reflect RAP.

 

 

CAFS stories

How June and Robert found the right time to become Cafs foster carers


Becoming foster carers can be a life affirming experience. June and Robert always knew that fostering would be in their future; it was just a question of timing. 

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How Cafs financial counselling helped
a dad battling with cancer


When you’re a self-employed dad, being sick comes with more concerns than your own health. With no money coming in, Tony was stressed about his family. 

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Housing Support: How Cafs ATAR team helped a father avoid eviction


Bruce was admitted to hospital for three months, and while he was in there, he asked his adult sons to take care of the home he'd been renting for the past eleven years.

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How Cafs helped Chloe and her family find hope


Chloe was 16, and her young life was falling apart. She’d dropped out of school and had started drinking and taking drugs. She also started stealing and self-harming.

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How Cafs day stay helped one young family establish a healthy bedtime routine


For Bianca and Josh, the excitement of becoming new parents was giving way to exhaustion. They were desperate for more sleep.

Read more
Client Engagement Team 1800 692 237

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Head Office
115 Lydiard Street North
Ballarat VIC 3350

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Cafs acknowledges our past. In the spirit of reconciliation, we give deepest respect to Australia's First Nations Peoples. Their histories, their stories, their resilience. Their connection to culture and land. The wisdom of their Elders past, present and emerging.

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