Our Plans and Policies


At Cafs, our policies and plans are developed, informed and refined in alignment with our vision and our values. Our mission is to deliver quality services with positive outcomes for the communities we serve. We strive to do this with respect, collaboration, integrity and innovation and deliver on our vision of wellbeing, respect and safety for all children and families.



Cafs Policies

Child Safety Policy


Cafs is committed to promoting and protecting the safety of children. Cafs has zero tolerance for child abuse or maltreatment of children. We strive to ensure children and young people can actively participate in decisions that affect their lives.



Client Participation Policy


This policy expresses the value we place on how our clients think about us. We want our clients to be empowered by their experience. We encourage our clients to become involved in decision making that affects them.



Conflict of Interest Policy


A conflict of interest may impact how a person acts, makes decisions or decides to vote. This policy is to ensure staff, volunteers and board members understand their obligation to disclose and manage a conflict of interest.



Inclusion and Diversity Policy


Cafs actively fosters diversity and inclusion across all levels of our organisation. We are White Ribbon and Rainbow Tick accredited. We recognise that Aboriginal and Torres Strait Islander Peoples are the First Nations Peoples of Australia, and we are committed to reconciliation.




Feedback and Complaints Policy


Our Complaints and Feedback Policy underscores our commitment to encouraging feedback from our clients and community. At Cafs, we view all feedback as an opportunity to improve our service for those we support. Cafs clients can leave feedback via this online form.




Privacy Policy

Cafs is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.




Quality and Compliance Policy


Cafs is committed to producing quality outcomes for the people and communities we serve. We maintain a robust quality management system and strive to continually improve our systems and processes.






Our Strategic Plan


Our 2019-2022 Strategic plan outlines our three-stage approach to care: early help intervention backed by targeted support and followed up with ongoing assistance. Our service is underpinned by our strong values, goals and mission.



Our Reconciliation Action Plan


Cafs’ vision for reconciliation is to walk together with Aboriginal and Torres Strait Islander peoples. We jointly acknowledge the past, work to change the present and grow towards an Australia where Aboriginal and Torres Strait Islander cultures are valued and our country is one of equity, opportunity, dignity and respect.

Cafs is currently in the process of working in partnership with Aboriginal communities to finalise its Innovate RAP after completing its Reflect RAP.



CAFS stories

Cafs Thread Together is leading the change in the local community

The new Cafs Thread Together clothing hub in Ballarat is a life changing moment for those who walk through its doors. However, it isn’t just the “shoppers” who are discovering its power but also the volunteers.

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How Step Up helped a young boy overcome violent behaviour toward his mum

Dylan was the last child anyone expected to be violent or aggressive. He’s the quiet one in the family. When Dylan was nine, he started lashing out at home.

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How June and Robert found the right time to become Cafs foster carers

Becoming foster carers can be a life affirming experience. June and Robert always knew that fostering would be in their future; it was just a question of timing. 

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How Cafs financial counselling helped
a dad battling with cancer

When you’re a self-employed dad, being sick comes with more concerns than your own health. With no money coming in, Tony was stressed about his family. 

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Housing Support: How Cafs ATAR team helped a father avoid eviction

Bruce was admitted to hospital for three months, and while he was in there, he asked his adult sons to take care of the home he'd been renting for the past eleven years.

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How Cafs helped Chloe and her family find hope

Chloe was 16, and her young life was falling apart. She’d dropped out of school and had started drinking and taking drugs. She also started stealing and self-harming.

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How Cafs day stay helped one young family establish a healthy bedtime routine

For Bianca and Josh, the excitement of becoming new parents was giving way to exhaustion. They were desperate for more sleep.

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Client Engagement Team 1800 692 237

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Head Office
115 Lydiard Street North
Ballarat VIC 3350

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Cafs acknowledges our past. In the spirit of reconciliation, we give deepest respect to Australia's First Nations Peoples. Their histories, their stories, their resilience. Their connection to culture and land. The wisdom of their Elders past, present and emerging.

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