How to get help from Cafs

Cafs is here to help. And our door is open to everyone in the community. Our Client Engagement Team is warm and respectful. They’ll listen to your needs with complete confidentiality. Scroll down to find out more about the services we provide or contact the Client Engagement Team on 1800 692 237.


Our Client Engagement referral form is available to download:




“People tell me they come to Cafs because they know that we will always help them.” Annie Drum, Client Engagement Team

Financial and Gambling Support

Do you need help with unresolved debt or gambling support? Our financial support team provides free financial counselling for people struggling with debt. Our dedicated Gambler’s Help service delivers free support in a caring, non-judgmental environment.

Services for Families

At Cafs, supporting families and children is at the heart of everything we do. We deliver a wide range of support services, including family counselling, men’s behavioural change and early learning support. Cafs' Day Stay is a popular service for new parents.

Care for Young People

Cafs delivers a diverse range of targeted programs to support young people in times of need. Our aim is to help young people stay connected and engaged with our community.

Housing and Homelessness Services

We deliver a range of housing and tenancy support programs for people in our community, including specialised services for young people and Indigenous Australians.

Client Engagement Team 1800 692 237

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Head Office
115 Lydiard Street North
Ballarat VIC 3350

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Cafs acknowledges our past. In the spirit of reconciliation, we give deepest respect to Australia's First Nations Peoples. Their histories, their stories, their resilience. Their connection to culture and land. The wisdom of their Elders past, present and emerging.

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